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Terms & Conditions

LAST UPDATED: 3 DECEMBER 2023

Booking Terms & Conditions

Your booking at Pacific Resort indicates your acknowledgement and acceptance of the following Terms & Conditions:

  • Strict NO PARTY policy
  • VISA / Mastercard and Union Pay accepted with a 1.5% surcharge
  • While we endeavour to meet your requests, they are not guaranteed. We do not guarantee a specific room or floor, only a room type (ie. if you book a superior room, you are guaranteed a superior room).
  • Please don’t hesitate to get in touch if you have any questions, concerns or would like to make a booking.
  • We always recommend you take out travel insurance at time of booking and contact the property should your travel plans change.
  • All apartments are individually owned so some furnishings may vary between apartments. Room level and design is subject to availability and will vary.

Group Bookings

  • Please note for bookings of more than 3 rooms, different policies and procedures apply. You must contact the office in advance to discuss this.

 Tariffs, Deposits & Payment Policy

  • Tariffs are subject to change without notice.
  • Where a booking has been confirmed by the receipt of a deposit, the tariff quoted will be honoured.

Travel Insurance

  • We always recommend you take out travel insurance at time of booking and contact the property should your travel plans change.

Cancellation Policy

Please check below for the related policy for your booking type.

POLICY ONE
  • A fully refundable deposit is required at the time of booking (for all apartments) for the first night of your stay to confirm the booking. We will then forward a receipt for your confirmation within the next 24 hours.
  • The balance will be due 7 days before your arrival date, if this payment is declined at that time, your apartment may be re-booked to another party seeking accommodation for that period.
  • If the booking is cancelled less than 7 days prior to the planned arrival date, there will be no refund
  • There is no refund in event of a shortened stay.

MID & HIGH SEASON (includes peak Christmas, summer holiday season, Easter, September school holidays and other local events for which the demand for accommodation is deemed high):

  • At the time of booking, the guest will be charged a fully refundable prepayment of the first night fee. The guest will be charged the balance amount of the total price of the reservation in the 14 days before arrival, if this payment is declined at that time, your apartment may be re-booked to another party seeking accommodation for that time. If the booking is cancelled less than 14 days prior to the planned arrival date, there will be no refund.

MID/HIGH & SCHOOL HOLIDAY DATES:

  • 8th Dec 23 – 28th Jan 24
  • 29th Mar 24 – 27th April 24
  • 21st June 24 – 20th July 24
  • 13th Sept 24 – 12th Oct 24
  • 14th Dec 24 – 27th Jan 25
  • 4th April 25 – 26th April 25
  • 27th June 25 – 19th July 25
  • 19th Sept 25 – 11th Oct 25
  • 12th Dec 25 – 26th Jan 26
POLICY TWO
  • The Pay NOW and Save offer is non-refundable, please be aware that no changes or cancellations are possible.
  • This rate is prepaid and your credit card will be charged in full at the time of booking.
  • We always recommend you take out travel insurance at time of booking and contact the property should your travel plans change.
THIRD PARTY BOOKINGS
SCHOOL LEAVERS
  • Pacific Resort Broadbeach does not accept “Schoolies” bookings unless booked direct with Schoolies.com.
  • The property does not have the policies, procedures or resources to accommodate the unique needs of school leavers during the annual Schoolies Period.
  • We do not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of guests during this period.
  • For this reason, we reserve the right to reject bookings from school and/or university leavers for the entire ”Schoolies” period.

Please don’t hesitate to get in touch if you have any questions, concerns or would like to make a booking:

Stay safe, remember to continue to social distance, and keep washing those hands.

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