Reception Hours:
Mon – Fri: 9.00am – 4pm
Saturday: 9.00am – 12.00pm
Sunday & Public Holidays: 9.00am – 12.00pm
Phone: (07) 5570 1311
Fax: (07) 5570 2021 – AUSTRALIA
info@pacificresort.com.au
Tariffs, Deposits & Payment Policy:
Tariffs are subject to change without notice. Where a booking has been confirmed by the receipt of a deposit, the tariff quoted will be honoured.
Low season & Mid season
– To confirm a booking, a valid credit card is required
– No deposit will be charged on the day of booking (excluding group bookings or stays exceeding 21 days)
– Full payment will be processed 7 days prior to arrival, from the credit card provided. EFT payments available by contacting the resort
High season (including Easter, School holidays, GC Marathon, October V8 race event and Christmas/New Year)
– To confirm a booking, a valid credit card is required.
– $200 deposit will be charged on the day of booking
– Full payment will be processed 30 days prior to arrival, from the credit card provided. EFT payments available by contacting the resort
Advance Purchase / Specials / Non Refundable bookings
– To be paid in full at the time of booking to confirm the reservation.
– EFT payments (deposits) must be made within 3 days of booking to confirm the reservation.
Credit Card processing fees
– Payments made by Visa, Mastercard will incur a non-refundable 1.5% fee
– EFT deposits, EFTPOS or cash do not attract a processing fee.
Cancellation Policy
Date changes
– Booking dates can be altered subject to availability (excluding Advance Purchase / Specials / Non Refundable bookings), charges may apply and accommodation rates adjusted accordingly.
Low Season & Mid-Season
– Booking date changes/transfer must be made a minimum of 3 days prior to arrival. Any changes less than 3 days prior to arrival are subject to a $100 fee and must be within 6 months of original stay dates.
– When a booking is cancelled within 7 days of the arrival date, the guest will be charged the full tariff
High Season (including Easter, School holidays, GC Marathon, October V8 race event and Christmas/New Year)
– Booking date changes/transfers must be made 21 days prior to arrival and are subject to a $100 fee and must be within 6 months of original stay dates.
– When a booking is cancelled within 30 days of the arrival date, the guest will be charged the full tariff
Advance Purchase / Specials / Non Refundable bookings:
– Bookings must be paid in full and are non refundable. Booking date changes/transfers must be made 14 days prior to arrival and are subject to a $100 fee and must be within 6 months of original stay dates.