Contact Us

We would love to hear from you…

Reception Hours:
Mon – Fri: 9.00am – 4pm
Saturday: 9.00am – 12.00pm
Sunday & Public Holidays: 9.00am – 12.00pm

 

 Phone: (07) 5570 1311
 Fax: (07) 5570 2021 – AUSTRALIA
 info@pacificresort.com.au

Tariffs, Deposits & Payment Policy:

Tariffs are subject to change without notice. Where a booking has been confirmed by the receipt of a deposit, the tariff quoted will be honoured.

Low season & Mid season

– To confirm a booking, a valid credit card is required

– No deposit will be charged on the day of booking (excluding group bookings or stays exceeding 21 days)

– Full payment will be processed 7 days prior to arrival, from the credit card provided. EFT payments available by contacting the resort

High season (including Easter, School holidays, GC Marathon, October V8 race event and Christmas/New Year)

– To confirm a booking, a valid credit card is required.

– $200 deposit will be charged on the day of booking

– Full payment will be processed 30 days prior to arrival, from the credit card provided. EFT payments available by contacting the resort

Advance Purchase / Specials / Non Refundable bookings

– To be paid in full at the time of booking to confirm the reservation.

– EFT payments (deposits) must be made within 3 days of booking to confirm the reservation.

Credit Card processing fees

– Payments made by Visa, Mastercard will incur a non-refundable 1.5% fee

– EFT deposits, EFTPOS or cash do not attract a processing fee.

 

Cancellation Policy

Date changes

– Booking dates can be altered subject to availability (excluding Advance Purchase / Specials / Non Refundable bookings), charges may apply and accommodation rates adjusted accordingly.

Low Season & Mid-Season

– Booking date changes/transfer must be made a minimum of 3 days prior to arrival. Any changes less than 3 days prior to arrival are subject to a $100 fee and must be within 6 months of original stay dates.

– When a booking is cancelled within 7 days of the arrival date, the guest will be charged the full tariff

High Season (including Easter, School holidays, GC Marathon, October V8 race event and Christmas/New Year)

– Booking date changes/transfers must be made 21 days prior to arrival and are subject to a $100 fee and must be within 6 months of original stay dates.

– When a booking is cancelled within 30 days of the arrival date,  the guest will be charged the full tariff

Advance Purchase / Specials / Non Refundable bookings:

– Bookings must be paid in full and are non refundable. Booking date changes/transfers must be made 14 days prior to arrival and are subject to a $100 fee and must be within 6 months of original stay dates.

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